I am not only a frequent visitor to our public library, I volunteered at the main library for several years, checking in and stacking books and videos. I always have a list of requests on the reserve list at the library and eagerly check daily to see if any of my requests are being held. In the past, I kept a list of my requests and where they were in the queue. Several years ago, the library announced a change in the process which eliminated the chance to see where you were in the queue. When I protested, I was told that the new non-queue situation would accelerate the process and those of us requesting materials would be the beneficiaries. Recently, that process underwent another updating and before it was put into effect, I asked a librarian if we would again be able to see where we were in the queue. Her reply: “No.” When I asked why, she said, with a smile, “We don’t want you to know.” I have written two complaint letters to the library, complaining not only about the inability to know where I am in the queue but also pointing out that the newest system makes it difficult to tell the difference between large print/regular books and standard and Blu-ray DVDs. It would seem to me that, when a program is being updated, the change should be an improvement.